Chips are needed to play on the gaming tables. These can be purchased with cash at the tables. When you have finished playing ask the Dealer to exchange these for "value chips", your winnings can then be cashed at the Bank.
Funds for Gaming can be obtained at the Bank using your debit card. Alternatively we have 2 ATM's located on the gaming floor.
Opera House Casino and its website www.operahousecasino.co.uk, which this privacy policy covers, collects personal data when you make an enquiry, register with us or place an order for products or services.
When we ask you for personal data, we will ensure it is:
It is important that we keep your information accurate and up-to-date and so in return, we ask you to:
We collect personal data when you make an enquiry, register with us or place an order for products or services. We will use this information to provide the products or services requested, maintain records and, if you consent, to keep you up to date with information about our competitions, products, services and offers that may interest you.
Personal data can be factual (for example, name, email address, location or date of birth) or an opinion about that person’s actions or behaviour. Special categories of personal data can be information revealing racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership, physical or mental health conditions, sexual life, sexual orientation, and personal data relating to criminal offences and convictions.
The types of personal data that we collect may include personal details such as forename, surname, date of birth, address including postcode, gender, nationality, occupation, contact number, email address and preference & interests.
We may also collect information about your transactions with us including payment history, attendance and gaming activity. In certain circumstances we may have to collect additional information in relation to regulatory guidelines. If you contact us we may keep a record of this correspondence.
We will not reuse your personal data for a new purpose other than for what it was originally collected, unless the new use is compatible with the original purpose for which the personal data was collected, we have notified you of the new use and given you a reasonable opportunity to object to it, or the new use is otherwise permitted or required by law.
Cookies are small text files made up of letters and numbers that are stored on your computer, tablet or mobile device when you visit particular webpages. Your computer, tablet or mobile device will need to accept cookies to enable online shopping and the personalised features found on our websites.
Your browser can be used to restrict, block or delete cookies from any website, if you would prefer this. This differs from browser to browser; please consult your web browser’s ‘help’ documentation.
The information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.
Cookies store a generated ‘key’ which is associated with all this information.
When you visit our websites you may notice links to other websites of interest or containing additional information. However, once you have used these links to leave our site you should note that we do not have control over any other website. We would suggest that you visit these sites to view information about their cookies and how they are used.
If you share our content with friends through social networks you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check these for more information about their cookies and how to manage them.
The majority of the personal data that we collect is collected directly from you, in which case you are responsible for its accuracy. We encourage you to tell us as soon as possible if there are any changes to your personal data, such as a new address. When information is found to be inaccurate, either through our own checks or following a communication from you, it is updated.
Who might we share your information with?
We do not sell, rent or otherwise trade your personal data with others. While most of our work is done by our employees who access your personal data directly from our systems which are under our direct control, we do use third-party service providers to perform certain functions on our behalf.
For further information on which service providers may have access to your personal data, please contact us.
Please note that if we are requested by the police, government, regulatory, or other body investigating suspected illegal activities to provide your personal data we are entitled to do so.
We keep your personal data for as long as we need it to satisfy our business and legal requirements; normally this is up to 5 years after you cease holding a customer account. Once the personal data is no longer required, it is either deleted or anonymised.
It is important to note that all employees at Opera House Casino follow an organisation-wide security policy. Only employees authorised are provided access to personal data and these employees will have agreed to ensure confidentiality of this information.
Unless subject to an exemption, you have the following rights with respect to your personal data:
You can request to update your personal data at any time by contacting our reception team by using the following information:
Please note that it may take up to 48 hours to update your details.
If you wish to request access to the personal data we hold about you please do so by completing a subject access request through the channels above. It may take 28 days to comply with your request. Please note that we may charge an ‘administration fee’ if we feel a request is manifestly unfounded or excessive.
If you are dissatisfied with the handling of your personal data or how we have responded to a request to exercise your data subject rights, you have the right to ask for an internal review. An internal review will consider whether or not your personal data and/or request were handled appropriately, in line with applicable data protection laws and regulations.
Internal reviews will be carried out by the Management Team. We aim to respond within 28 working days of the receipt of the request for an internal review.
If you are dissatisfied with the outcome of the review, then you may seek a review by the Information Commissioner’s office, which has the powers to uphold or overturn the decision. Please see ICO contact information below.
Opera House Casino was designed and developed to provide our customers with a pleasant, comfortable and exciting experience. This European style casino is open 7 days a week from 10am and offers a thrilling gaming experience, combined with excellent snacks and drinks served by our professional and friendly staff.
Complemented by 3 bars there is something for everyone to enjoy.
We look forward to welcoming you!
The site was first occupied theatrically by a wooden circus building dating back to 1877. This proved to be very successful and was swiftly replaced by a more permanent building designed by local architect John Petch. When the popularity of the circus waned in Edwardian times another local architect, Frank Tugwell, redesigned the building as a music hall and it was renamed The New Hippodrome.
After numerous alterations and name changes throughout the years it was finally called The Royal Opera House, just before the start of World War 1. The building was listed Grade II in 1972 and continued to host many performances, but by the end of the summer in 1995, the theatre closed for the last time. The present owners purchased the property in 2002, embarking on their dream venture. The result is ‘The Opera House Casino’ as you see it today.
Gaming at Opera House Casino includes live table gaming; American Roulette, Blackjack, 3 Card Poker and Cajun Stud Poker, with progressive jackpots on Blackjack and Three Card Poker.
Our live gaming tables are open daily from 7pm.
Electronic Roulette Terminals and £10,000 Jackpot Machines are available from 10am. We also hold weekly Texas Hold’em Poker Tournaments, Mahjong and cash Poker are available on request.
All of our roulette machines and slot machines now dispense tickets when the CASH OUT option is selected. This ticket can then be inserted into any of our machines to continue playing. When you have finished playing for the day, bring it to the Bank to be exchanged for cash or take it home and bring it back to continue playing on another day.
Please be aware that, in order to comply with current gaming legislation, full membership, with valid photo I.D. (driving licence, passport or government issued I.D. card) is required for all cash transactions totalling in excess of £1400. This includes buying in at the gaming tables and electronic terminals, or cashing out winnings at the Bank.
The exciting technical innovation of electronic gaming is very popular and is a treat for all, combining the excitement of the gaming table with total touch screen privacy. You can place bets and collect winnings simply at the touch of a button – play with your ticket or cash - no chips are involved!
This is fast paced version of Roulette which is now very popular in casinos throughout the UK. The aim of the game is exactly the same as normal Roulette, the difference being that you play at your own private terminal. Simply enter banknotes, or your ticket, into the terminal and you will see a visual display of a Roulette layout with your credit balance. Should you win, your winnings will be displayed as a credit on screen. You can collect your winnings at any time. Stakes start as low as 10p!
We offer a great selection of Las Vegas style slot machines. Minimum bets and maximum payouts will vary between machines, with jackpots of up to £10,000. As usual, enter cash or your ticket into the machine, press start, and hope that the machine spins the combination with the best payout!
If you're not sure how to play a particular gaming or jackpot machine, ask a member of staff, to show you how to play.
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