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Casino Conduct

The purpose of our Casino is to offer gaming, entertainment and refreshments to customers. We are committed to following the objectives set out by the Gambling Act 2005 and complying with conditions applied by Scarborough Borough Council.

The Casino will supply the details of how to play and information relating to the house edge for all games that are available to customers.

The provision and sale of alcohol on these premises is subject to the hours and conditions applied by the Premises Licence granted by Scarborough Borough Council.

Complaints as to the conduct of an employee may be reported to management but may not be the subject of personal reprimand by any customer.

We take a committed approach to social responsibility. We want our customers to enjoy our facilities, to feel safe and to exercise self-control. If at any point you require assistance with anything please speak to a member of staff.

If you are experiencing problems with gambling please take action by speaking to a Casino Manager. They are able to provide details of our self-exclusion programme, provide you with information and direct you to organisations that may be able to help.

Gamcare 0808 802 0133 or www.gamcare.org.uk

Customer Conduct

Management reserve the right to ask any customer to cease using a mobile phone if they believe it to be distracting other customers or otherwise creating a security concern. No other electronic devices, whether used overtly or covertly, are allowed on the premises without the permission of management.

As previously mentioned we wish for our customers to enjoy their experience, we also expect our employees to feel safe at work therefore we will intervene to stop abuse, threats and violence. Any customers guilty of these actions will be removed and excluded from the premises. In instances where required we will always press the police for prosecution.

If customers appear to be drunk or under the influence of drugs they will be refused entry. If we feel customers have had too much alcohol we will stop serving. Customers that become drunk or disorderly will be asked to leave. Where appropriate we will report to the authorities those in possession of illegal drugs.

Our CCTV surveillance is monitored for the protection of staff and customers

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Opera House Casino's relationship with you in relation to this website.

The term 'Opera House Casino' or 'us' or 'we' refers to the owner of the website whose registered office is 56-64 St Thomas St, Scarborough, North Yorkshire YO11 1DU, United Kingdom. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Opera House Casino's prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Responsible Gaming

Increasingly, gambling in all its forms is a pastime enjoyed as part of the broad offer from the leisure and entertainment sector. Over 70 per cent of adults in the UK enjoy some form of gambling, including lotteries, Poker, football pools, horse racing, bingo and casinos. Gambling is now also widely available online and on tens of millions of portable internet devices, like smart phones, laptops and tablets. For the overwhelming majority of people gambling is an exciting and pleasurable pastime.

We are committed to training our staff to look for problems and to encourage people who may have a problem to seek help. We provide leaflets and display notices prominently in our casino to encourage responsible gambling.

If you have difficulty controlling your gambling, or someone close to you has a problem, you can get confidential one-to-one advice by calling the GamCare Helpline free on 0808 8020 133 (24 hours a day, seven days a week).

Voluntary Self-Exclusion

One way of helping to control a gambling problem is by keeping away from gambling premises. Like many other gambling companies, Opera House Casino operates a Voluntary Self Exclusion scheme (VSE) intended to help individuals who believe they have difficulty in gambling responsibly and for whom gambling has become a problem.

We try to make it as easy as possible for you to access the VSE scheme and will always listen carefully and sympathetically to any problem you may have with your gambling at Opera House Casino.

• In person

Most people decide they want to join SENSE while actually on casino premises. The scheme will be explained to you and you will be asked whether you understand it. If we don’t think you understand the scheme or if you give reasons for wanting to join the scheme which are inappropriate, we reserve the right not to enrol you into the scheme.

If we accept your request, you will be asked to have your photograph taken, supply up to date personal details (such as your address), prove your identity and electronically sign the agreement.

• By written communication
• By a telephone call

Relatives or friends with bona fide concerns sometimes contact the company and claim that a friend or relative has problems with their gambling. We are bound by the requirements of the General Data Protection Regulations and our obligation is to ensure the privacy of our customers, consequently we are unable give out information to third parties.

The Company will always treat such approaches sympathetically and on their individual merits. We will generally speak to the customer concerned to try, independently, to determine if the referral is genuine and whether a problem exists.

Re-entry to the Casino

Re-admittance to our casino is not immediate. Once the self-imposed exclusion period has elapsed and if you are able to confirm to our management team that you have properly considered your decision to access our facilities again you will be advised we can reinstate your membership. You will be required to wait 24 hours before entry is permitted. If you apply to re-enter before the end of a VSE period you will be refused.

Breaching a VSE - The Consequences

If you have entered the VSE scheme and subsequently gain entry we will ask you to leave and you may be escorted off site. To discourage breaches of the VSE scheme, we will not return any gambling losses, stakes or winnings, as defined in the VSE agreement and the Rules of The Casino. If a person persistently contravenes any of our rules, including breaching a VSE, it may lead to a barring being issued.

ALTERNATIVELY 

What is SENSE?

SENSE is the national self-exclusion scheme for the British casino industry. It enables anyone who is experiencing gambling problems to voluntarily exclude themselves from ALL licensed, land-based casinos in Great Britain by means of one easy application.  

This website provides information on how the scheme works and how to enrol, extend or remove yourself from SENSE. 

SENSE: Self Enrolment National Self-Exclusion | Self-exclude From Casinos (senseselfexclusion.com)

Management reserves the right to change or withdraw offers / events at any time